Shipping Policy

At Coyonic, we do everything possible to ship your orders as quickly as possible while maintaining the highest level of quality, especially for personalized items.

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1. Order Processing Times

Non-customized orders

Orders that do not include embroidered or personalized items are shipped within 48 business hours, calculated from the next business day after the order is placed.

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Personalized orders (embroidery)

For embroidered items, a specific processing time applies:

➡️ Up to 15 business days may be required before the order is shipped.

This time allows us to carefully prepare and complete each personalized item.

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2. Delivery Times by Shipping Method (France)

Relay Point Delivery – Mainland France

➡️ 3 to 5 business days after shipment

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Colissimo Delivery – Mainland France

➡️ 2 to 5 business days after shipment

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Express Delivery

➡️ Up to 2 business days after shipment

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3. Delivery within Europe

For European countries, delivery usually takes:

➡️ Up to 7 business days after shipment

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4. Delivery outside the European Union

For certain non-EU countries (e.g., Switzerland, United Kingdom), additional time may be required.

Indeed, shipping preparation may involve customs and export documentation, which can increase the processing time before shipment.

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5. Additional Information

The delivery times provided are indicative and may vary depending on circumstances such as:

• public holidays

• peak periods

• weather conditions

• transport delays

Once your order has been shipped, a tracking number will be sent to you by email.

Coyonic cannot be held responsible for delays caused by carriers or customs services.