Refund policy

Return & Refund Policy

1. Return Period

You have 30 days from the date of delivery of your order to request a return, subject to the conditions outlined below.

This period includes the 14-day legal withdrawal period applicable to consumer customers for eligible products.

2. Return Conditions

To be accepted, any returned item must:

  • be unused,

  • be in perfect condition,

  • be returned in its original packaging, including all tags and accessories if applicable,

  • show no signs of wear, dirt, or damage.

Any item that does not meet these conditions may be refused without refund.

3. Personalized Products

Personalized products (including embroidered halters, customized protections, etc.):

  • are not eligible for return or refund,

  • except in the case of a manufacturing defect or an error made by the Seller (for example, incorrect embroidery compared to the order).

If you receive a defective or non-compliant personalized product, please contact us as soon as possible with photos at:

📩 contact@coyonic.com

4. Return Procedure

To initiate a return, please follow these steps:

Send an email to contact@coyonic.com including:

  • your order number,

  • the items concerned,

  • the reason for the return.

We will reply with:

  • confirmation (or refusal) of your request,

  • return instructions (return address, reference to include, etc.).

⚠️ No return should be sent without prior approval from us.

5. Return Shipping Costs

Return shipping costs are the responsibility of the Customer.

For accepted returns, a €3 processing fee will be deducted from the refund amount.

6. Refunds

Once the returned package has been received and inspected:

  • if the return is accepted, the refund will be processed within a reasonable time, using the same payment method used for the original order, unless otherwise agreed.

Original shipping costs are not always refunded, except in cases where the legal right of withdrawal applies.

No refund will be issued for:

  • items returned after the deadline,

  • items that are used, damaged, or incomplete,

  • non-defective personalized products.

7. Exchanges

We do not automatically offer exchanges.

If you wish to change the size or model, you may be asked to:

  • return the original item following the procedure above,

  • then place a new order.

8. Returns Due to Our Error or Defective Products

In the event of:

  • an order preparation error (wrong item or wrong size),

  • or a clearly defective product,

please contact us at contact@coyonic.com within 7 days of delivery, including:

  • your order number,

  • photos of the issue.

We will work with you to find the best solution: replacement, store credit, or refund, depending on the situation.